Business Name: Blue Sapphire Enterprises
Brand Name: Blue Moves
Effective Date: 1st July 2026

Blue Moves ("we", "our" , or "us" ) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you interact with our website, CRM systems, mobile services, and WhatsApp Business communications.

• 1. Information We Collect

  We may collect personal information that you voluntarily provide when you:

  • ● Request a quotation or book a service.
  • ● Submit enquiries through our website.
  • ● Communicate via WhatsApp, email, or telephone.
  • ● Submit feedback regarding our services.
  • ● Subscribe to browser push notifications.
  • ● Upload travel-related documents.
  • ● Participate in promotional campaigns or marketing activities.
  
  

  The information we collect may include the following categories.

  
  Contact Information
  • ● Full Name
  • ● Email Address
  • ● Phone Number
  
  Service & Booking Information
  • ● Booking Preferences
  • ● Travel Dates
  • ● Pickup & Drop Locations
  • ● Vehicle Preferences
  • ● Passenger Information
  • ● Quotation Records
  • ● Quote Revisions
  • ● Booking History
  • ● Service Requirements
  
  Communication Information
  • ● WhatsApp Conversations
  • ● Email Correspondence
  • ● Customer Support Interactions
  • ● CRM Communication History
  
  Customer Documents

  We may securely store documents shared by you for travel or booking purposes, including:

  • ● Passport
  • ● Visa
  • ● Flight Tickets
  • ● Hotel Vouchers
  • ● Payment Receipts
  • ● Other Supporting Documents
  
  

  Uploaded documents are securely processed and may undergo automated virus scanning before storage.

  
  Feedback Information

  We may collect:

  • ● Ratings
  • ● Reviews
  • ● Comments
  • ● Suggestions
  • ● Service Evaluations
  
  

  Submitted through our feedback systems.

  
  Technical & Device Information

  If you subscribe to browser notifications or use our digital services, we may collect:

  • ● Browser Type
  • ● Device Type
  • ● Operating System
  • ● Language Preference
  • ● Country
  • ● IP Address
  
  Browsing Interests
  • ● Destinations Viewed
  • ● Vehicle Categories Viewed
  • ● Services Explored
  • ● General Browsing Preferences
  
  
• 2. How We Use Your Information

  We use the information we collect to:

  • ● Provide, operate and maintain our services.
  • ● Process quotations and bookings.
  • ● Respond to enquiries and customer support requests.
  • ● Send booking confirmations and travel updates.
  • ● Provide customer support through WhatsApp and email.
  • ● Send marketing communications where permitted.
  • ● Deliver browser push notifications.
  • ● Improve our website and customer experience.
  • ● Protect against fraud and misuse.
  • ● Comply with legal obligations.
  • ● Enforce our Terms of Service.
• 
  3. Sharing Your Information

  We do not sell, trade, or rent your personal information to third parties.
  We may share your information only where necessary with:

  
  Service Providers

  Third-party providers that help us operate our business, including:

  • ● Meta (WhatsApp Business Platform)
  • ● Hosting Providers
  • ● Payment Processors
  • ● Email Service Providers
  • ● Technology Partners
  
  

  These providers are permitted to process information only for the services they provide to us.

  
  Legal Compliance

  We may disclose information when required to:

  • ● Applicable Laws
  • ● Government Requests
  • ● Court Orders
  • ● Legal Proceedings
  
  Business Protection

  Information may also be disclosed where necessary to protect:

  • ● Blue Moves
  • ● Our employees
  • ● Our customers
  • ● Our partners
  • ● The public

  against fraud, security threats, or unlawful activities.

• 
  4. WhatsApp Business Platform

  By communicating with us through WhatsApp, you acknowledge that your messages are processed using Meta WhatsApp Business Platform.

  We use WhatsApp to:

  • ● Respond to customer enquiries.
  • ● Send quotations.
  • ● Confirm bookings.
  • ● Share travel updates.
  • ● Receive travel documents.
  • ● Provide customer support.

  Meta may also collect and process certain information according to its own Privacy Policy.
  You may opt out of promotional WhatsApp communications at any time by replying "STOP" or by contacting our support team.

• 
  5. Data Security

  We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

  
  

  Security measures include:

  • ● Secure Access Controls
  • ● Role-Based Permissions
  • ● Virus Scanning of Uploaded Documents
  • ● Secure Document Storage
  • ● Protected CRM Systems
  • ● Continuous Monitoring & Logging

  While we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

• 
  6. Data Retention

  We retain personal information only as long as necessary to:

  • ● Provide our services.
  • ● Fulfil contractual obligations.
  • ● Comply with legal, tax, accounting, and regulatory requirements.
  • ● Resolve disputes.
  • ● Enforce our agreements.

  Certain records, including invoices, confirmed booking records, GST-related documentation, and other legally required records, may be retained for the period prescribed under applicable Indian laws, even after a deletion request has been processed.

• 
  7. Your Rights

  Subject to applicable law, you may have the right to:

  • ● Access the personal information we hold about you.
  • ● Request correction of inaccurate or incomplete information.
  • ● Request deletion of your personal information, subject to legal retention obligations.
  • ● Withdraw consent for promotional communications.
  • ● Opt out of WhatsApp or email marketing communications.

  To exercise any of these rights, please contact us using the details provided below or refer to our Data Deletion Policy for information regarding deletion requests.

• 
  8. Children's Privacy

  Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information promptly.

• 
  9. Policy Updates

  We may update this Privacy Policy from time to time to reflect:

  • ● Changes in legal or regulatory requirements.
  • ● Improvements to our services.
  • ● Business process updates.
  • ● Technology enhancements.
  
  

  Any revisions will become effective upon publication on our website unless otherwise stated.
  Your continued use of our services after changes have been published constitutes acceptance of the updated Privacy Policy.

• 
  Contact Us

  If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

  Business Name: Blue Sapphire Enterprises
  Brand Name: Blue Moves
  Email: info@bluemoves.in
  Phone: +91 9711562345
  Address:
  P-603, Officer City-1,
  Raj Nagar Extension,
  Ghaziabad, Uttar Pradesh – 201017

  We are committed to handling your personal information responsibly and assisting you with any privacy-related enquiries in a transparent, timely, and professional manner.